Question 1

What is AtithiSetu hotel, resort and restaurant software?

Accepted Answer

AtithiSetu is a complete cloud-based ERP platform for hospitality businesses — restaurants, hotels, resorts, wellness retreats, bars, cafés and event venues. It includes QR menu ordering, multi-outlet POS, kitchen display, spa and activity bookings, housekeeping sync, GST billing, staff management, customer loyalty, multi-location dashboards, and real-time analytics.

Question 2

Does AtithiSetu work for resorts and wellness retreats?

Accepted Answer

Yes. AtithiSetu is purpose-built for multi-outlet resorts — one platform handles fine-dining, pool bars, cafés, spa and activity bookings, wedding and MICE event management, and all-inclusive billing (AI, MAP and HAP meal plans). It is used by beach resorts, hill-station properties and wellness retreats across India.

Question 3

How long does it take to set up AtithiSetu?

Accepted Answer

Most restaurants and hotels are fully set up and live within 2 hours. Our onboarding team guides you through menu setup, table configuration, GST setup, and staff onboarding — no IT team required.

Question 4

Does AtithiSetu support GST billing?

Accepted Answer

Yes. AtithiSetu handles state-wise GST correctly — CGST/SGST/IGST/UTGST splits across all 36 states and UTs. It also handles Section 9(5) ECO GST tracking for aggregator orders (Swiggy/Zomato) so your books reflect platform-remitted tax correctly.

Question 5

Does AtithiSetu integrate with Swiggy, Zomato and Dunzo?

Accepted Answer

Yes. AtithiSetu pushes your menu, pricing and availability to Swiggy, Zomato, Dunzo, Magicpin and ONDC with one click. Auto stock-out is propagated to every platform within 30 seconds. You get per-channel pricing, per-channel P&L, settlement reconciliation and rider details inside your dashboard. No per-channel integration fees.

Question 6

Does AtithiSetu support multi-location restaurants and franchises?

Accepted Answer

Yes. AtithiSetu has a built-in brand and multi-location mode — one login switches between outlets, with HQ dashboard, brand-wide menu templates, supplier directory, cross-location staff transfer, brand announcements and royalty engine. Volume pricing scales down to ₹2,499/outlet at 100+ outlets.

Question 7

Does AtithiSetu have a customer loyalty program?

Accepted Answer

Yes. AtithiSetu includes a tier-based loyalty engine (Bronze / Silver / Gold by lifetime spend) with auto-applied discounts, birthday rewards, promo codes, customer self-lookup at QR ordering, and per-tier analytics. You set the thresholds and benefits — no third-party loyalty plug-in needed.

Question 8

Can AtithiSetu handle multi-currency billing?

Accepted Answer

Yes. AtithiSetu supports India (₹/GST), US (USD/Sales Tax), Canada (CAD/GST+PST), Australia (AUD/GST) and EU (EUR/VAT) presets, plus a custom-currency override. Past orders reprint with their original currency/tax labels, so historical invoices stay correct after a switch.

Question 9

What does AtithiSetu cost?

Accepted Answer

Every new account gets 30 days FREE — every feature, every tier, no credit card required. After 30 days: Restaurant plans are ₹999/month (Starter), ₹1,999/month (Professional with aggregator sync) or ₹3,999/outlet/month (Multi-outlet). Hotel plans are ₹2,499/month (Boutique up to 15 rooms), ₹4,999/month (Resort up to 80 rooms with channel manager), or ₹9,999/month (Chain, unlimited rooms). Franchise volume pricing scales down to ₹2,499/outlet at 100+ outlets. No hardware fees. No per-channel delivery fees. Cancel anytime.

Question 10

How long is the free trial?

Accepted Answer

30 days, no credit card required. Every feature on every tier is unlocked during the trial — POS, PMS, KDS, customer loyalty, staff payroll, multi-location and analytics. If you don't activate a paid plan by day 30, your account is paused and your data is held for export for a further 90 days.

Question 11

Does AtithiSetu handle Form-C / FRRO for foreign guests?

Accepted Answer

Yes. Form-C and FRRO data are auto-filed at check-in for foreign guests, saving ~90 minutes per guest of front-desk paperwork. This is a built-in feature of the hotel PMS module, not an add-on.

Question 12

Does AtithiSetu offer spa management software?

Accepted Answer

Yes. AtithiSetu includes a full Spa & Wellness suite for standalone day spas, hotel spas, ayurveda centres, and resort wellness facilities. Features include dual-resource appointment scheduling (simultaneous therapist and treatment room booking to prevent conflicts), RevPAS (Revenue Per Available Spa Hour) dashboards, therapist utilization tracking, ATP (Average Treatment Price) optimization through packages and memberships, wellness CRM with SOAP notes and contraindication screening, spa retail POS with FIFO inventory, charge-to-room integration for hotel-attached spas, and automated waitlist management to fill cancellations.

Question 13

What is RevPAS and how does AtithiSetu track it?

Accepted Answer

RevPAS stands for Revenue Per Available Spa Hour — the key yield metric for spa and wellness operations, analogous to RevPAR for hotels. AtithiSetu calculates RevPAS in real time by dividing actual spa revenue by total available treatment-hour capacity across all rooms and therapists. The GM dashboard surfaces hourly, daily and weekly RevPAS trends, highlights underperforming time slots, and enables dynamic pricing triggers to fill idle capacity. This replaces manual appointment-book analysis and gives spa directors the same yield-management rigour that hotel GMs use for room inventory.

Question 14

Is AtithiSetu DPDP 2023 compliant?

Accepted Answer

Yes. Data is hosted in India (AWS Mumbai), encrypted at rest with AES-256 and in transit with TLS 1.3. Role-based access controls, audit logs and tenant-level data isolation are built in. AtithiSetu is fully compliant with India's Digital Personal Data Protection Act 2023.