Question 1

What is AtithiSetu hotel, resort and restaurant software?

Accepted Answer

AtithiSetu is a complete cloud-based ERP platform for hospitality businesses — restaurants, hotels, resorts, wellness retreats, bars, cafés and event venues. It includes QR menu ordering, multi-outlet POS, kitchen display, spa and activity bookings, housekeeping sync, GST billing, staff management, customer loyalty, multi-location dashboards, and real-time analytics.

Question 2

Does AtithiSetu work for resorts and wellness retreats?

Accepted Answer

Yes. AtithiSetu is purpose-built for multi-outlet resorts — one platform handles fine-dining, pool bars, cafés, spa and activity bookings, wedding and MICE event management, and all-inclusive billing (AI, MAP and HAP meal plans). It is used by beach resorts, hill-station properties and wellness retreats across India.

Question 3

How long does it take to set up AtithiSetu?

Accepted Answer

Most restaurants and hotels are fully set up and live within 2 hours. Our onboarding team guides you through menu setup, table configuration, GST setup, and staff onboarding — no IT team required.

Question 4

Does AtithiSetu support GST billing?

Accepted Answer

Yes. AtithiSetu handles state-wise GST correctly — CGST/SGST/IGST/UTGST splits across all 36 states and UTs, plus Section 9(5) ECO GST tracking. Every bill posts to a double-entry ledger, so P&L, balance sheet and GSTR-1 / GSTR-3B working sheets are generated automatically — no separate Tally entry.

Question 5

Is AtithiSetu a full hospitality ERP, not just a POS or PMS?

Accepted Answer

Yes. Beyond restaurant POS and hotel PMS, AtithiSetu includes Spa & Wellness, Events & Convention, and a complete back office: double-entry Accounting with GST returns (GSTR-1/3B), Inventory & Procurement, HRMS (attendance and payroll — PF/ESI/PT/TDS), operational checklists and multi-outlet analytics — all in one login.

Question 6

Does AtithiSetu support multi-location restaurants and franchises?

Accepted Answer

Yes. AtithiSetu has a built-in brand and multi-location mode — one login switches between outlets, with HQ dashboard, brand-wide menu templates, supplier directory, cross-location staff transfer, brand announcements and a royalty engine — with consolidated accounting and analytics across every outlet.

Question 7

Does AtithiSetu have a customer loyalty program?

Accepted Answer

Yes. AtithiSetu includes a tier-based loyalty engine (Bronze / Silver / Gold by lifetime spend) with auto-applied discounts, birthday rewards, promo codes, customer self-lookup at QR ordering, and per-tier analytics. You set the thresholds and benefits — no third-party loyalty plug-in needed.

Question 8

Can AtithiSetu handle multi-currency billing?

Accepted Answer

Yes. AtithiSetu supports India (₹/GST), US (USD/Sales Tax), Canada (CAD/GST+PST), Australia (AUD/GST) and EU (EUR/VAT) presets, plus a custom-currency override. Past orders reprint with their original currency/tax labels, so historical invoices stay correct after a switch.

Question 9

What modules does AtithiSetu include?

Accepted Answer

One platform with every module a hospitality business needs: Restaurant POS & ERP, Hotel PMS with a branded booking website, Spa & Wellness, Events & Convention, plus Accounting & GST, Inventory & Procurement, HRMS (attendance & payroll), operational checklists, customer loyalty, multi-location/brand mode and owner analytics — no per-module add-on fees. Book a free demo for a plan matched to your business.

Question 10

Does AtithiSetu include Events & Convention, Accounting and HRMS?

Accepted Answer

Yes. Events & Convention covers banquet and hall management, catering menus, quotations and event folios. The built-in Accounting module posts every transaction to a double-entry ledger with P&L, balance sheet, cash book and GSTR-1/3B working sheets. HRMS covers attendance, roster, timesheets and statutory payroll (PF/ESI/PT/TDS) with payslips and Form-16. All are part of the platform, not separate products.

Question 11

Does AtithiSetu handle Form-C / FRRO for foreign guests?

Accepted Answer

Yes. Form-C and FRRO data are auto-filed at check-in for foreign guests, saving ~90 minutes per guest of front-desk paperwork. This is a built-in feature of the hotel PMS module, not an add-on.

Question 12

Does AtithiSetu offer spa management software?

Accepted Answer

Yes. AtithiSetu includes a full Spa & Wellness suite for standalone day spas, hotel spas, ayurveda centres, and resort wellness facilities. Features include dual-resource appointment scheduling (simultaneous therapist and treatment room booking to prevent conflicts), RevPAS (Revenue Per Available Spa Hour) dashboards, therapist utilization tracking, ATP (Average Treatment Price) optimization through packages and memberships, wellness CRM with SOAP notes and contraindication screening, spa retail POS with FIFO inventory, charge-to-room integration for hotel-attached spas, and automated waitlist management to fill cancellations.

Question 13

What is RevPAS and how does AtithiSetu track it?

Accepted Answer

RevPAS stands for Revenue Per Available Spa Hour — the key yield metric for spa and wellness operations, analogous to RevPAR for hotels. AtithiSetu calculates RevPAS in real time by dividing actual spa revenue by total available treatment-hour capacity across all rooms and therapists. The GM dashboard surfaces hourly, daily and weekly RevPAS trends, highlights underperforming time slots, and enables dynamic pricing triggers to fill idle capacity. This replaces manual appointment-book analysis and gives spa directors the same yield-management rigour that hotel GMs use for room inventory.

Question 14

Is AtithiSetu DPDP 2023 compliant?

Accepted Answer

Yes. Data is hosted in India (AWS Mumbai), encrypted at rest with AES-256 and in transit with TLS 1.3. Role-based access controls, audit logs and tenant-level data isolation are built in. AtithiSetu is fully compliant with India's Digital Personal Data Protection Act 2023.